All orders usually ship within 7-10 business days via UPS Ground from our facility in Mississauga, ON. Once your order is shipped, a tracking number will be provided.
CANADIAN ORDERS - ENJOY FREE SHIPPING!
We agree, free shipping is the best! We're pleased to offer free shipping via UPS within Canada., excluding remote and difficult to serve locations. These orders will be shipped by Canada Post and may qualify for additional charges. Customers will always be contacted before any such charge is added. Shipping to United States Shipping charges for US orders will be calculated at checkout and include any applicable brokerage fees, duties and taxes. We ship to the 48 contiguous United States. Unfortunately, we are currently unable to make special arrangements to ship to a state or country not listed in our checkout form. Please be advised that a signature is required for orders over $300.00. In order to protect our customers and ourselves, as well as to help document and track shipments completely, we require that someone be present at the delivery location to accept and sign for the packages. Signers do not need to be the person who's name is on the package(s), however they may be required to show identification to the delivery company at their discretion.
Special Delivery Arrangements
Unfortunately CushionWall.com does not have an influence over the routes or schedules of the delivery companies which we use to ship, and therefore we are unable to make special arrangements for specific delivery dates and/or times.
You may cancel your order via e-mail with full refund within 24 hours from when you placed the order. Cancellations after 24 hours are not guaranteed, but will be honored if we have not processed the order. All orders are NON RETURNABLE and CANNOT BE CANCELLED once the fabric is cut due to the custom and made to order processes involved. Please see Terms and Conditions and Frequently Asked Questions for more information. Any problems or concerns with custom cushion products must be reported within 5 business days of receipt. Our workmanship is guaranteed within 6 months of receipt of your custom cushion product. Please contact customer service with your concerns. For more information, please read our Terms & Conditions. If an order is refused, any charges are non-refundable. Customers cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Cushion Wall until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 10 business days of the first failed delivery, then the item is surrendered.
What If My Order Arrives Damaged?
Once your order arrives, please inspect the packaging for any damage and open within two (2) business days after receiving it. If the packaging and/or product are damaged on arrival, please contact our customer support team within two (2) business days of receipt and submit detailed photos of the damaged product and packaging. Do not discard damaged packaging as it is required by the shipping carrier for inspection. Once we receive the photos of the damage, they will be submitted to our production and shipping departments for review. If the product was damaged during the shipping process we will be required to file a claim with the shipping carrier, at which point they will need to inspect the product as well as the damaged packaging so please do not discard the damaged packaging materials that your product arrived in.
INCORRECT SHIPPING INFORMATION
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.